Product returns
If you change your mind about an item, or have received an incorrect item, we offer a very simple no quibble returns policy.
You may return unwanted goods up to 28 days after delivery.
Exchanges are not offered, please return the item(s) back to us for a refund, and place a new order.
Exceptions are swimwear, underwear and customised items which cannot be returned unless faulty or any personalisation is incorrect based on the original details submitted at time of ordering. Protective lining: Did your item have protective lining? We can only accept a return if this protection hasn’t been removed due to health reasons.
All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again.
All items must have intact packaging, including relevant swing tags, labelling, branding and any accompanying marketing material specific to the item.
The item must not be visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem the item unsaleable.
If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return only part of a bundle product.
Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.
Return procedure
Please wrap items securely and label clearly with your order number on the outside of the packaging. Please post to our distribution office:
The Official Team GB Store RETURNS "INSERT ORDER NUMBER"
c/o Green Snow Ltd
15-17 Mortimer’s Industrial Estate
Ower
SO51 6AF
The customer is responsible for returning the item to us, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken.
UK refunds
On return of the item/s refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.
International returns
All international customers are responsible for the costs in sending items back to us.
Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay. If this is not marked properly the parcel will be returned to you to be resent correctly.
Refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.
Faulty products
If you believe an item to be faulty you may be entitled to a replacement or full refund providing that:
- You contact us within 7 days of receiving your order
- If requested, an image is sent of the fault or the item is returned to us (initially at your cost) within 30 days of receiving your request to return the faulty item.
- Return postage costs will be reimbursed to the equivalent Royal Mail 2nd class charges, however orders over £100 we would also recommend a tracked service.
If we can confirm that there was a fault present when we originally despatched the item you will be entitled to whichever we see fit - either a replacement or full refund, including postage charges via your original payment method.
Cancelling orders
If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order. We need written confirmation of cancellation from you, so please contact us quoting your order number as soon as possible. If your order has already been despatched you will need to return all the items in the order and will need to pay postage costs.
Updated 26/01/2023
